FAQs
1. What information does REDRAT collect about me?
We collect personal information such as your name, address, email, and payment details when you place an order. This information is used solely for processing and delivering your order. We do not share your information with any third-party websites or organizations unless required by law.
2. How long does shipping take?
Our average shipping time is 5-7 business days, though orders may arrive earlier depending on your location and courier availability. Once your order has been shipped, we will send you a confirmation email with tracking information.
3. Can I cancel my order after placing it?
No, once an order has been placed, cancellations are not allowed. We encourage customers to double-check their orders before proceeding to checkout. If you face any issues, feel free to reach out to us at redrat.in@gmail.com.
4. What is your refund policy?
If you are eligible for a refund, it will be processed within 24-48 hours of approval. The refund will be credited back to the original payment method. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
5. How can I track my order?
Once your order has been dispatched, you will receive an email with tracking information. You can use this information to track your shipment through the courier service.
6. What if I have an issue with my order?
If you experience any problems with your order, please contact us at redrat.in@gmail.com, and we’ll do our best to assist you.
7. How will REDRAT communicate with me about my order?
All communications regarding your order, including confirmation, shipping details, and customer support, will be done via email at redrat.in@gmail.com. Please ensure your contact details are up to date to avoid any delays in communication.
8. Can I change my shipping address after placing an order?
We recommend checking your shipping details carefully before placing an order. If you need to make changes, contact us at redrat.in@gmail.com as soon as possible, and we will do our best to accommodate your request before the order is dispatched.
9. Will my personal information be shared with anyone?
No, we take your privacy seriously and do not share, sell, or distribute your personal information to any third parties, except when required by law.