1. Introduction

Welcome to REDRAT, an ecommerce platform specializing in lip care products. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

2. Privacy Policy

At REDRAT, we value your privacy. Any personal information collected during your visit or transaction on our site will be used solely for the purpose of processing and delivering your order. We will not share, sell, or distribute your information to any third-party websites, organizations, or entities unless required by law. For any inquiries or concerns regarding your privacy, please contact us at redrat.in@gmail.com.

3. Shipping Policy

We strive to provide prompt delivery for all orders. The average shipping time is 5-7 business days. In some cases, orders may arrive earlier depending on your location and courier service availability. Once your order has been dispatched, you will receive a confirmation email with tracking information.

4. Refund Policy

Customer satisfaction is our priority. If you are eligible for a refund, it will be processed within 24-48 hours after approval. Refunds will be credited to the original method of payment. Please note that processing times for refunds may vary depending on your bank or payment provider.

5. Cancellation Policy

Once an order has been placed on REDRAT, cancellations are not permitted. We encourage customers to review their orders carefully before proceeding to checkout. If you encounter an issue with your order, feel free to reach out to us at redrat.in@gmail.com, and we will assist you to the best of our ability.

6. Communication

For any queries, issues, or requests regarding your order, please contact us via email at redrat.in@gmail.com. Our customer service team is available to assist you during business hours, and we aim to respond within 24 hours of receiving your message.

7. Changes to Terms and Conditions

REDRAT reserves the right to modify these terms and conditions at any time. We will notify you of any significant changes by updating this page. Continued use of our website implies acceptance of the revised terms.

8. Governing Law

These terms and conditions are governed by the laws of India. By accessing our website, you agree to submit to the exclusive jurisdiction of the courts in India for the resolution of any disputes.